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SHIPPING

When My Order Will Be Shipped?

All orders are processed within 1–2 business days after purchase. Once shipped, you’ll receive a confirmation email with tracking details. Delivery times may vary depending on your location.

How Can I Modify/cancel My Order?

If you need to change or cancel your order, please contact us at Vela_studio@outlook.com.au within 2 hours of placing it. We’ll do our best to accommodate your request, but once an order is fulfilled, we’re unable to make changes.

What Happens If My Package Gets Lost?

If your order hasn’t arrived within the expected time frame or shows as "delivered" but you haven’t received it, please contact us at Vela_studio@outlook.com.au We’ll work with the shipping provider to resolve the issue

PAYMENT

How do I use a discount code?

You can apply your discount code at checkout. Simply enter it in the “Discount Code” box before completing your payment. Only one code can be used per order.

What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also check out using Apple Pay, Google Pay, or Shop Pay for a faster experience.

Why are there multiple charges on my card for a single order?

Sometimes your bank might place a temporary pre-authorisation hold that appears as a second charge. This should clear automatically within a few business days. If the charge remains, please contact your bank or reach out to us.

What information do I need to check out?

To complete your order, you’ll need to provide your shipping address, billing address, contact email, and payment information. For faster checkout next time, you can create an account or use one of our express payment options.